How Often Can an Inmate Make Calls (and Other Answers to FAQs)

Fostering a connection with your incarcerated loved one is beneficial during your time spent apart. In fact, staying in contact with an incarcerated person will help with their mental well-being and set them up for a more successful life upon release. Along with exchanging mail with an incarcerated loved one, phone calls and in-person visits are personal gestures that can be very meaningful. However, the rules and regulations around contacting your incarcerated loved one can be a little confusing. The Pelipost team has put together tips about how often an inmate can make calls, along with answers to other FAQs. 

How Often Can an Inmate Make Calls

How often can an inmate make calls?

Although it may vary from facility to facility, incarcerated people typically receive up to 300 minutes of telephone calls per month. The frequency depends on the incarcerated person’s behavior, the wait time for using the phone, and the operating hours the facility has placed for the phone. Although rare, sometimes the warden will grant extra phone minutes in addition to the 300 minutes per month depending on behavior. It is also common for facilities to grant extra minutes during the holidays to promote family bonding. 

How long can the phone calls be?

The general rule of thumb for the length of phone calls from prison is 15 minutes. Once the 15 minutes of speaking is up, the phone will disconnect automatically. The incarcerated person must wait 30 minutes before they are allowed to to make another call. Facilities tend to have a handful of telephones for a few hundred people, so wait times can be very long. Phone calls must always be made by the incarcerated person, but their loved ones on the outside should be aware of the costs they will be charged from these collect calls. 

How long does an incarcerated person have to wait before making a phone call?

The timing for incarcerated people to make phone calls depends on the facility they are at and where they are in the incarceration process. For example, if the person was just arrested, they will be allowed a phone call after the booking is done. While going through a sentence, there is a process they must undergo before making calls. In the intake and classification process, they must participate in a medical, physical, and psychological examination. This process can take anywhere from one day to a few weeks, and during this period the incarcerated person will not be allowed to make phone calls. 

How often can you visit your incarcerated loved one?

Under federal law, an incarcerated person will receive at least 4 hours of visiting time per month. Depending on the location of your loved one, they may receive more visiting hours than that. The facility may also restrict the length of each visit and the number of people that can be in the room. Before you go, make sure to check the facility’s visiting schedule and whether or not you need to set up an appointment. If you’re not sure how to approach an in-person visit with your incarcerated loved one, check out these tips on what to talk about when visiting someone in jail. 

What are some other tips for staying in contact?

Other than phone calls and in-person visits, there are other ways to stay connected to your loved one while they are incarcerated. Communication through mail is a simple and easy way to keep in contact, and it gives the incarcerated person a keepsake to hold on to. For example, sending photos through Pelipost is a great way to stay connected and give your loved one a tangible item to help them through tough times. 


Ready to send pictures? You can download the Pelipost app through the Apple App Store or Google Play Store.

How Is Mail Processed in a Prison?

Have you ever wondered about the process your mail goes through before making it to your incarcerated loved one? There may be more to it than you think. The general process is that the mail is shipped, sorted, scanned for contraband, and then given to the inmate. However, it is not always that simple, as correctional facilities can face many roadblocks in the mailroom. In today’s post, we break down the things you probably don’t know about mail processing in a prison.

How Is Mail Processed in a Prison?

Sometimes Mail Arrives Unsorted

Prisons use the U.S. Postal Service to handle their mail, however, not all use it to their advantage. Some facilities only use one mailbox to receive regular inmate mail, legal mail, and administrative mail — which all arrives at once, unsorted. This means that the prison has to use extra time and bandwidth of their employees to sort through these types of mail before they can be processed. 

Some Prisons Use Correctional Officers to Sort Through Mail

Most correctional facilities are overwhelmed with the amount of mail they receive and therefore have to process. Due to this, the mailroom workers are sometimes assisted by correctional officers with a light workload, or on the night shift while inmates are sleeping. They can assist with the separating of types of mail as well as search mail for contraband. For more information on what prisoners are allowed to receive, click here

Standard Mail Processing is Often Delayed

If it seems like your standard mail sent to your incarcerated loved one takes longer to arrive, that is due to the processing delays many prisons face. Legal and certified mail is processed immediately, while regular mail is set aside to be searched to identify items requiring more inspection. This includes mail with enclosures such as stamps, photos, money orders, or contraband. When something with contraband is found, the mail process for all mail comes to a halt while the contraband is addressed. This can cause long delays, as many facilities have their workers hand-write the forms about why the piece of mail is not accepted. 

Duplicate Logs Take Extra Time

The Prison Legal News found that prisons spend significant amounts of time creating duplicate logs when processing legal mail. Legal mail often gets priority over other mail in these facilities, but the double processing can take up a lot of time, creating delays for other types of mail. Many prisons require three types of logging for this mail: first on a hand-written form, then in a logbook used to record legal letters processed by date, and third, into an Excel database spreadsheet. Mailroom employees said this logging takes approximately an hour a day to complete, taking their time away from other types of mail, like personal photos.

Although it may face roadblocks and delays, sending mail to your incarcerated loved one is a great way to stay connected, which will benefit them in the long run. Pelipost is here to help you with this process and assure that your mail will be received by your incarcerated loved one. 

Ready to send pictures? You can download the Pelipost app through the Apple App Store or Google Play Store.

Pelipost’s Origin

Pelipost is more than just an app for sending photos to your incarcerated loved ones.  Pelipost’s Origin is a story, much like your own. We are so excited to share our story with you in our new PeliPeople series! (Start from the beginning and read Becky’s Story Inside Incarceration here).

. . .

“We are two halves that make up the whole called Pelipost.”

-Joe Calderon

Creating a Solution Together

Growing up, I was in love with entrepreneurship and creative problem solving. I spent much of my college years exploring business start-up ideas in greater depth. Once my mom was released from prison, sober, and her cancer in remission, she could not wait to take on the world. We decided to take the leap of faith and launched Pelipost together.

In those early stages, I focused on the technical side of the business, as the Founder and CEO. My mom took care of fulfilling photo orders and back-end production tasks. Her 20+ years of managerial experience and awareness of life on the inside would become one of Pelipost’s greatest assets. My mom is now our Chief Operating Officer. She is responsible for overseeing our fulfillment staff, printing operations, and leads with utmost dedication.

Check out their story on YouTube

Reintegration Success Story

Pelipost’s Origin story is not one-sided. We are two halves that make up the whole called Pelipost. Our collective perspectives, both locked up on the inside and living life on the outside, are used daily for a greater purpose (finding value in staying connected through every season of life). Pelipost believes in the BIGGER PICTURE… remaining connected with your incarcerated loved ones and believing in their story, just as much as you believe in ours.

Pelipost's Origin - Joe & Becky Calderon
Joe & Becky in front of Pelipost Headquarters

“I truly believe that what makes us successful is that you HAVE to have experienced the need, the joy, the overall meaning of what you are doing by providing this service. I know that what makes us successful is that our heart is in it because the single most important thing I learned is that although we are incarcerated, we are still alive and want to feel included in people’s lives on the outside. And I truly believe that it is by letters and photos. So when we provide this service, I know the joy they are feeling inside. I also know the struggle they are feeling outside trying to find time to send photos and not feel bad because they did not find the time. I know because I was there and I keep that in mind always.”

– Becky Calderon

Want to read more of the our PeliPeople Series? Sign-up for the Pelipost email newsletter! You will first to be to notified once we release the next part of our story!

Don’t forget to send your incarcerated loved ones photos this holiday season! You can download the Pelipost app through the Apple App Store or Google Play Store.

Pelipost Gives Back

Happy Holidays, Pelipost Friends!

We’re working hard behind the scenes preparing for all of your upcoming photo orders. Be sure to upload your photos quickly so they will arrive in time for the holidays. You can download the Pelipost app through the Apple App Store or Google Play Store. With that said, in the spirit of the giving season, we have some BIG NEWS! We’re excited to announce the Pelipost Gives Back efforts that we’ll be organizing for this Giving Tuesday!

Pelipost Gives Back

Pelipost will donate $500 to (3) charitable organizations and each will receive (25) Love Never Gives Up bracelets from our Love Your Inmate Day Collection. These organizations will be nominated by YOU and MUST serve families of incarcerated loved ones. In addition to our $500 donations, Pelipost will be donating a portion of sales from every photo order placed on GIVING TUESDAY (December 3).

We need your help!

We’re depending on YOU to help us find these charitable organizations. Please take a moment to NOMINATE YOUR FAVORITE CHARITY in the form below. We’ll be announcing the 3 winning charities on Giving Tuesday, December 3rd.

Fill out my online form.

Don’t forget to send your incarcerated loved ones photos this holiday season! You can download the Pelipost app through the Apple App Store or Google Play Store.

Becky’s Story Inside Incarceration (Pt. 1)

Pelipost is launching a new series devoted to the stories of those impacted inside and outside of incarceration called PeliPeople. In honor of this series launch we are sharing our own story first

A message from our CEO: Joseph Calderon

If there is one truth I can share with you, it is this:  there is redemption and success on the other side of doing time.  Our story is proof. Pelipost was founded in 2015 by myself, Joe Calderon, and my mom, Becky. We truly believe our success wouldn’t have been possible if it weren’t for our personal experiences of one, having an incarcerated loved one; and two, BEING an incarcerated loved one.  Most don’t know the story that led to the start of Pelipost and we believe now is the greatest time to share. So we will begin here with: Becky’s Story Inside Incarceration.

The Beginning of it All

“When you feel the weight of reality that each year may be your last… You fight for your life, as best as you can.”

– Becky Calderon

Imagine with me for a moment… You’re married and just gave birth to your first child. Life is good. Motherhood is magical. You have this beautiful little baby and you can’t help but dream of what life will look like with your family in 10, 20, 50 years even. THEN… your baby is one month old and you’re in the doctor’s office being given the heaviest news of your life. This is where my story begins, thankfully, this is not where my story ends. 

Becky's Story Inside Incarceration. Becky with Joe, as a baby.
Becky and Baby Joe. Becky’s Story Inside Incarceration

In February of 1989, one month after my son’s (Joseph) birth, I received a terminal cancer diagnosis. All of my hopes of one day having a big family came to an end that day. Another pregnancy would end my life, so Joe was an instant only child. The doctors didn’t expect me to live past Joe’s kindergarten year. Am I now ever so grateful they were wrong. I spent the next 12 years going through 13 surgeries, radiation, chemo, fighting for my life. I did all of this while also juggling motherhood, marriage, and work. It was not an easy journey, but it was worth it.

When you feel the weight of reality that each year may be your last… You fight for your life, as best as you can. At least, in my case, I did. I decided that my son was going to remember me no matter what. It was my ultimate purpose to give him the best childhood any kid could ask for. 

The Cancer Returns

The cancer came back during Joe’s middle school years. In my desperation to provide a more memorable experience for my family in my ‘last days’, I made some poor decisions. These choices would result in a shortcut to fund a higher quality of life. We started taking more vacations, buying gifts, trying to create as many happy memories as possible. It took about 5 years before my choices caught up to me. 

By the time everything came out, Joseph was in his first year of college. Contrary to my doctor’s prognosis, I had lived way past his kindergarten graduation at this point, and the life I had funded in those earlier, memorable, years had finally caught up to me. We lost our home during the recession. My marriage had collapsed. The body I was given, wouldn’t stop failing me. Legal troubles were overflowing and I became an alcoholic. Thank God, Joe’s dad was the best dad in the world and remained Joe’s rock through it all. 

Grave Before the Gavel

From charge to sentencing, the process took roughly three years. I just wanted to die, at that point. During those three long years, life was an intoxicated blur. In my mind, I thought I kept it all hidden and concealed from Joe, but he was too smart for that. Even still, he never turned his back on me. He couldn’t comprehend the powerless battle I was fighting with cancer, coupled with the disease of alcoholism. However, he never stopped encouraging me to fight with all I had. He knew I loved him more than life but I was losing the perseverance to stay in the game.

I kept putting off my court dates and delaying the inevitable. In reality, I was expecting to meet the grave before meeting the judge’s gavel. For some reason, my life kept ticking. What Joe and I didn’t realize, at the time, was how prison would completely save my life, instead of helping to end it…

Becky's Story Inside InCarceration-   
Becky and Joe at his High School Graduation.
Becky and Joe at his high school graduation. Becky’s story Inside Incarceration

Want to read more about Becky’s Story Inside Incarceration? Sign-up for the Pelipost email newsletter! You will first to be to notified once we release the next part of our story soon!

Don’t forget to send your incarcerated loved ones photos this holiday season! You can download the Pelipost app through the Apple App Store or Google Play Store.